WhatsApp Business with a Fixed Number: How to Download and Use It
WhatsApp is one of the most popular messaging apps in the world, with over 2 billion users across 180 countries. It is not only a convenient way to communicate with your friends and family, but also a powerful tool for businesses to connect with their customers and grow their sales.
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In this article, we will show you how to download and use WhatsApp Business with a fixed number, which is a feature that allows you to use WhatsApp Business with a landline or fixed phone number. We will also share some tips and tricks to help you make the most of this app for your small business.
What is WhatsApp Business and Why Use It?
WhatsApp Business is a free-to-download app that is designed for small businesses. It enables you to have a business presence on WhatsApp, communicate more efficiently with your customers, and help you grow your business.
WhatsApp Business App vs. WhatsApp Business Platform
There are two ways to use WhatsApp for business: WhatsApp Business App and WhatsApp Business Platform.
The app is for small businesses who personally manage conversations with customers. To get started with the app, you need to download it and create a profile for your business.
The platform is for medium to large businesses who communicate with customers at scale through programmatic access. To use the platform, you need to apply for an account and integrate it with your existing systems or tools.
Benefits of WhatsApp Business for Small Businesses
Some of the benefits of using WhatsApp Business for small businesses are:
You can reach your customers where they already are, as WhatsApp is the most used messaging app in the world.
You can improve your customer service by using features such as automated messages, quick replies, labels, and chatbots.
You can showcase your products and services by creating a catalog and sending media-rich messages.
You can drive business outcomes by using features such as click-to-chat buttons, QR codes, payment links, and call-to-action buttons.
You can build long-lasting customer relationships by using features such as status updates, broadcasts, groups, and feedback surveys.
How to Download WhatsApp Business with a Fixed Number
If you want to use WhatsApp Business with a fixed number, you need to follow these steps:
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Step 1: Download the App from Google Play Store
The first step is to download the WhatsApp Business app from the Google Play Store. You can find it by searching for "WhatsApp Business" or by clicking on this link.
Step 2: Verify Your Business Phone Number
The next step is to verify your business phone number. You can use any phone number that you have access to, including a landline or fixed number. You need to enter the phone number in the international format, starting with the country code.
During verification, you will receive a code via SMS or phone call. If you are using a landline or fixed number, you need to select the "Call me" option to receive the code over a phone call. You need to enter the code in the app to complete the verification process.
Step 3 Step 3: Restore Your Account from a Backup (Optional)
If you have previously used WhatsApp Business with the same phone number, you can restore your account from a backup. This will allow you to keep your chat history, catalog, and settings. You need to have a backup stored on Google Drive or your phone's internal storage.
To restore your account from a backup, you need to follow the instructions on the screen after verifying your phone number. You can also skip this step and start fresh if you prefer.
Step 4: Set Your Business Name and Profile
After restoring your account from a backup or skipping it, you need to set your business name and profile. Your business name is the name that your customers will see when they chat with you. You can change it later, but only once.
Your profile is where you can add more information about your business, such as your address, website, email, description, hours of operation, and privacy policy. You can also upload a profile photo that represents your business.
To set your business name and profile, you need to tap on the "More options" icon (three vertical dots) on the top right corner of the app, then tap on "Settings", then tap on "Business settings", then tap on "Profile". You can edit each field by tapping on the pencil icon next to it.
Step 5: Build Your Catalog and Messaging Tools
The last step is to build your catalog and messaging tools. Your catalog is where you can showcase your products and services to your customers. You can add photos, prices, descriptions, and links to each item in your catalog.
Your messaging tools are where you can set up automated messages, quick replies, and labels to help you communicate more efficiently with your customers. You can use automated messages to send greetings, away messages, and order confirmations. You can use quick replies to save and reuse frequently sent messages. You can use labels to organize your chats and contacts by categories.
To build your catalog and messaging tools, you need to tap on the "More options" icon (three vertical dots) on the top right corner of the app, then tap on "Settings", then tap on "Business settings". You can access each feature by tapping on its name.
Tips and Tricks to Use WhatsApp Business Effectively
Now that you have downloaded and set up WhatsApp Business with a fixed number, here are some tips and tricks to help you use it effectively for your small business:
Optimize Your Profile and Catalog
Your profile and catalog are the first things that your customers will see when they chat with you or visit your business profile. Therefore, you should optimize them to make a good impression and attract more customers.
Some of the ways to optimize your profile and catalog are:
Use a clear and professional photo for your profile and catalog items.
Use a catchy and descriptive name for your business and catalog items.
Use keywords and hashtags in your description and catalog items to improve your visibility and SEO.
Provide accurate and complete information about your business and catalog items, such as address, website, email, price, availability, etc.
Update your profile and catalog regularly to reflect any changes or promotions.
Use Automated Messages and Quick Replies
Automated messages and quick replies are two features that can help you save time and improve your customer service. You can use them to send instant responses to common queries or requests from your customers.
Some of the ways to use automated messages and quick replies are:
Use automated messages to greet new customers, inform them about your availability, confirm their orders, thank them for their purchases, etc.
Use quick replies to answer frequently asked questions, provide more information about your products or services, share payment links or contact details, etc.
Customize your automated messages and quick replies with personal touches, such as using emojis, adding the customer's name, or signing off with your name.
Review and update your automated messages and quick replies periodically to ensure they are relevant and accurate.
Create Broadcasts and Groups for Customer Segmentation
Broadcasts and groups are two features that can help you reach more customers at once. You can use them to send bulk messages or create chat rooms for different segments of your customers.
Some of the ways to use broadcasts and groups are:
Use broadcasts to send announcements, offers, newsletters, tips, etc. to all or selected customers who have saved your number in their phones.
Use groups to create communities, forums, feedback channels, loyalty programs, etc. for different types of customers, such as new, existing, potential, etc.
Segment your customers based on their interests, preferences, behaviors, locations, etc. to send them relevant and personalized messages.
Engage with your customers in broadcasts and groups by asking questions, soliciting feedback, sharing tips, offering incentives, etc.
Use WhatsApp Status to Promote Your Products and Services
WhatsApp Status is a feature that allows you to share photos, videos, and texts with your contacts for 24 hours. You can use it to promote your products and services to your customers in a creative and engaging way.
Some of the ways to use WhatsApp Status are:
Use WhatsApp Status to showcase your new arrivals, bestsellers, discounts, testimonials, etc.
Use WhatsApp Status to share behind-the-scenes stories, tips, tutorials, FAQs, etc.
Use WhatsApp Status to create polls, quizzes, contests, challenges, etc. to interact with your customers and get their feedback.
Use WhatsApp Status to invite your customers to join your broadcasts or groups or visit your website or social media pages.
Integrate WhatsApp Business with Other Platforms and Tools
WhatsApp Business can be integrated with other platforms and tools to enhance your business performance and customer experience. You can use these integrations to automate your workflows, sync your data, track your metrics, and more.
Some of the platforms and tools that you can integrate with WhatsApp Business are:
Platform/Tool
Purpose
To create ads that direct people to your WhatsApp Business account or catalog.
To add a WhatsApp button to your Instagram profile or stories.
Google My Business
To add a WhatsApp button to your Google My Business listing or posts.
Shopify
To add a WhatsApp button to your Shopify store or products.
Zapier
To connect WhatsApp Business with hundreds of other apps and services.
Twilio
To create chatbots and programmable messages for WhatsApp Business.
WATI
To manage multiple WhatsApp Business accounts and chats from a single dashboard.
Google Analytics
To track and measure the traffic and conversions from your WhatsApp Business account or catalog.
Conclusion
WhatsApp Business is a great app for small businesses who want to use WhatsApp with a fixed number. It allows you to have a professional and personal presence on WhatsApp, communicate more efficiently with your customers, and grow your business.
In this article, we have shown you how to download and use WhatsApp Business with a fixed number. We have also shared some tips and tricks to help you optimize your profile and catalog, use automated messages and quick replies, create broadcasts and groups for customer segmentation, use WhatsApp Status to promote your products and services, and integrate WhatsApp Business with other platforms and tools.
We hope you have found this article helpful and informative. If you have any questions or feedback, please feel free to contact us via WhatsApp or leave a comment below. Thank you for reading!
FAQs
Can I use WhatsApp Business with a fixed number on iPhone?
No, currently WhatsApp Business with a fixed number is only available on Android devices. However, you can still use WhatsApp Business on iPhone with a mobile number or use the web version on your computer.
Can I use both WhatsApp Business and WhatsApp Messenger on the same phone?
Yes, you can use both apps on the same phone as long as you register them with different phone numbers. You can also switch between the apps easily by tapping on the "More options" icon (three vertical dots) on the top right corner of the app, then tapping on "Linked devices", then tapping on "WhatsApp Web/Desktop".
How can I backup or restore my WhatsApp Business data?
You can backup or restore your WhatsApp Business data using Google Drive or your phone's internal storage. To backup your data, you need to tap on the "More options" icon (three vertical dots) on the top right corner of the app , then tapping on "Settings", then tapping on "Chats", then tapping on "Chat backup". You can choose to backup manually or automatically, and select the frequency, network, and account for the backup.
To restore your data, you need to follow the instructions on the screen after verifying your phone number. You need to have the same phone number and Google account that you used to create the backup. You can also restore your data from a local backup by copying the backup file from your phone's internal storage to a new phone.
How can I delete or deactivate my WhatsApp Business account?
If you want to delete or deactivate your WhatsApp Business account, you need to be aware of the consequences. Deleting your account will erase your message history, remove you from all groups, delete your Google Drive backup, and revoke your registration. Deactivating your account will only make it appear as if you have deleted it, but you can reactivate it by verifying your phone number again.
To delete your account, you need to tap on the "More options" icon (three vertical dots) on the top right corner of the app, then tapping on "Settings", then tapping on "Account", then tapping on "Delete my account". You need to enter your phone number in the international format and tap on "DELETE MY ACCOUNT".
To deactivate your account, you need to contact WhatsApp support and request them to deactivate your account. You need to provide your phone number in the international format and a reason for deactivation. You can contact WhatsApp support by tapping on the "More options" icon (three vertical dots) on the top right corner of the app, then tapping on "Settings", then tapping on "Help", then tapping on "Contact us".
How can I contact WhatsApp Business support?
If you have any questions or issues with WhatsApp Business, you can contact WhatsApp Business support by using one of these methods:
Send an email to smb@support.whatsapp.com with your phone number in the international format and a description of your problem.
Use the in-app contact form by tapping on the "More options" icon (three vertical dots) on the top right corner of the app, then tapping on "Settings", then tapping on "Help", then tapping on "Contact us". You can attach screenshots and logs to help with troubleshooting.
Visit the WhatsApp Business FAQ page or the WhatsApp Business Help Center for answers to common questions and solutions to common problems.
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